By: Margaret Tassin, CFSP, CDC
Newsletter Editor
One of the most prolific writers on forms and forms issues is Robert Barnett. Rob is a long-time member of BFMA and has generously provided us with a new article on a massive Australian project to review a large group of forms, learn what is causing so many errors and the later process to improve the forms and reduce the errors. This article has excellent illustrations of before and after forms design and notes about what worked and why.
Here is the article abstract: "From time to time organisations are faced with the need to review all their forms, often with inexperienced staff and limited resources. This article is based on the author’s recent experience in assisting with such a review for Centrelink, an agency of the Australian Department of Human Services that handles social security, veterans’ and all similar type payments. It highlights many of the typical problems that people encounter when filling out forms and shows how they were solved."
You can click here to view the article in PDF.
Robert Barnett has 40 years experience in forms analysis and information management. He has extensive experience in forms management, forms design (both paper and electronic), records management, and integration of computer systems into the practical business environment. Rob has wide ranging experience in designing electronic forms for various Australia Government Departments and businesses. He is well known internationally as a writer, lecturer and consultant and many of his books are available in BFMA's bookstore. Rob is a long-standing member of BFMA and has spoken at many Symposia. In 1998, he received BFMA's Jo Warner Award for services to the form systems profession.
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